The gap:
I look after infrastructure for small businesses. The tools for watching that infrastructure are built and priced for companies that already have an IT department — per seat, per month, on a contract — and when you stop paying, the console and the history go with it. For a twenty-person office that is the wrong shape as well as the wrong price.
I wanted to know what was actually happening on the machines I am responsible for. There was no version of that I could buy, so I built one: one agent, one console, hardware I own. It ran on my own fleet for three months before I showed it to anyone.