How to engage

Four steps

check-up | plan | project | handover

1. 1 · check-up

   Free. About an hour, on site or remote. I look and change nothing.

2. 2 · plan

   A written plan in priority order, with the cost to run of each item. It is yours whether or not I do the work.

3. 3 · project

   A fixed scope, quoted in writing before work starts. Staged, tested, then cut over, with a rollback written down first.

4. 4 · handover

   Admin accounts, licences, diagrams and the backup schedule, all in your name.

What you get in writing

• The plan, with what each item costs to run.
• The quote and the engagement letter, with the limits stated.
• A fit memo whenever software is part of the answer: the options, a three-year cost to run for each, and your recorded choice.
• The handover pack.

How billing works

There are no prices on this site. Every project is quoted in writing before it starts. Licences and subscriptions are billed by the vendor directly to you. What I charge for a project does not depend on which product you choose.

Care after the project

Once a project is done, I can keep it running: updates reviewed and applied, alerts checked on business days, accounts opened and closed as people join and leave, and a one-page monthly report in plain English. Care starts only after a project, under a written service agreement.

Referrals

When the right answer is somebody else, I say so: a vendor, a specialist or a software company. You get the referral in writing with the reason, and the choice stays yours. If a vendor would pay me a referral fee, I disclose it in writing before you decide.

If you are a bookkeeper or a supplier and one of your clients needs IT help, an email introduction is enough.

Limits, stated plainly

• One person. There is no around-the-clock desk.
• Replies within two business days.
• Planned work fits around your hours, including evenings and weekends.
• Response times for care clients are written into the service agreement.